This position demands strong oral and written communication skills that are delivered via multiple channels, including phone and email.
The Technical Support Analyst drives client incidents resolution by having a solid understanding of different systems, applications, and support procedures.
The candidate should be highly-motivated and solution-driven. This position demands excellent time and priority management skills and the ability to handle several tasks simultaneously.
You will support the business to use IT systems and services effectively by providing advice, technical expertise, and coordination of suppliers to deliver IT outcomes.
You will be the primary person for the contact and inquires documented by the clients, which are the vital point of the company.