Vigorous IT Solution specializes in providing managed services for businesses that rely on technology. For a business, having managed service plan (MSP) can immensely help them to be in a front line against their competitors.
Our team combines over 10+ years of digital technology experience. We’re technology enthusiasts with a focused team of IT engineers and business consultants that have experience spanning multiple sectors. From cloud computing migrations and optimization to managed business support – we help you get your business in the front line.
☑ We will recommend the best products in terms of value and quality to address your business requirements without unnecessary costs.
☑ Whether you are 1 or 100, we will give you the customized attention and care you need. We believe in transparency and continuous evolvement in terms of business.
We built Vigorous IT Solution to help businesses grow their productivity and be relevant to the current business market, with the help of digital technologies. For us as a brand, we value our clients, and that's our business ethics.
We don't lure our clients, to use our products or services which they don't need or are not helpful for their businesses. We are totally against these tactics.
We recommend useful and relevant services which will help you enhance your business in the current markets, without any additional costs or workloads.
If your business needs only a domain name, we ensure you acquire that domain name for your business, and if your business needs a managed framework to get an edge over your competitors, we will give our best to help you, beat your competitors.
If we can't help you with your business projects, we will tell you the truth in the first place. We won't take any projects from you if we believe we can't get the work done. Let's hope that's not the case 🙂 We want you to succeed, but we won't give you the false guidance to sell our products or services.
We also had to go through a lot of struggles in the early days of our business. It's not only us, but every business owners have to pass through this tunnel, where you have to struggle a lot before you establish your business.
We want to help you succeed with your business with smooth administration, without many technological complexities, so that you don't have to go through that struggling tunnels, like us.
We believe one of the ethical ways to be at the top of the business is to provide excellent client support. Our client's success is our topmost priority. We actively monitor the health of your servers, software, workstations, backups, projects, and firewalls to make sure there are no hidden vulnerabilities.
We have in-house experienced support teams at your service, 24/7/365. It's our mission to provide the best solutions quickly and professionally every time. Our team doesn’t work on commission, so you will never experience any pushy sales calls.
Business & Application Monitoring:
- If you are getting an error page or cannot connect.
- If your e-commerce transaction is failing.
- General service outages.
- If a business goal is met – or not.
- Page timeouts or slowness.
- Backups completed and success.
- Error logs from database, webserver & other major services like email.
- Database replication is running.
- Webserver timeouts.
- Database timeouts.
- Replication failures – via error logs & checksum checks.
- Memory, CPU, Disk I/O, Server load average.
- Network latency.
- Network security.
And so on, you get the point. There are lots of technical management needed to enhance your business productivity. In short, we will give our best to help you in every step, whenever it's possible.
All companies experience downtime from time to time. That's a nature of technology. The only difference is how transparent and responsive they are when it happens.
We at Vigorous IT Solution are 100% committed to maintaining above the industry average uptime of 99.9%, not only for our digital solutions but also for our custom built solutions. We also guarantee that you will be informed about any issues that may affect your business operations because of our services or products.
Of course, we are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:
- Network conditions across the internet (outside of our network), such as between your ISP and our data centers.
- DDoS or other attacks on your servers.
- Problems with your ISP's network.
- Browser or DNS caching issues.
Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally.
We do our best to keep such incidents to a minimum and we will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime commitment. Please see our Server Maintenance Policy for more information.
Our in-house team monitors all the services needed to continuously run your business smoothly and effectively, 24/7. If any issues arise, our team will immediately inform you about the situation and fix the issues, at your discretion.
We keep your business compliant and safe from malware, hackers, viruses and other security threats. You don't need to worry about any kinds of technical stuff involved in taking care of your business. Our team will take all the technical burden off your chest.
Improve performance & reduce mean time to resolution (MTTR):
☑ Complete monitoring of the physical, virtual, and cloud-based infrastructures that support critical services for your business operations.
☑ Correlate information across your business environment to provide a clear visualization of connected services or products.
☑ Identify the root causes of degraded performance within any given service or product.
☑ Uncover patterns, trends or unknown dependencies that might affect other business services.
☑ Improve overall service quality and meet service-level agreements (SLAs) as well as reduce the risk of outages to critical services.