Sanjok Gurung came to us for his website security and optimization.
As he was getting more web traffic than usual in a short time and lots of complaints from his users that they were not able to access the login portal and the website was unresponsive, he knew there was something wrong.
Sanjok consulted his hosting provider about the situation and to his surprise, they were quite unsupportive and asked him to find a developer to help him out and warned that his account was using too much of bandwidth and can be suspended, in any moment.
He was concerned about his website’s security and wanted to get a solution to resolve his website vulnerabilities, so he contacted us.
We knew this was an urgent matter, as the occupation line he was in, he couldn’t afford his website to go down for a long period.
After we tested the first phase, we found out the website was under a DDoS attack. DDoS known as distributed denial of service is one of the most frustrating attacks.
The primary purpose of a DDoS attack is to simply overwhelm the web server and either cripple it or take it down. Generally, the attacker doesn’t gain anything and typically nothing is hacked.
After further investigating the website, we found out some additional vulnerabilities that lead to an unresponsive website;
As we had a tight timeline, and the website was not on our hosting server, we immediately changed the Sanjok’s website IP address to our website security solution’s firewall to handle the situation.
Users and visitors were notified about the situation, through social media.
While waiting for the DNS propagation, we took care of the malicious code through FTP login.
After 2 hours of DNS propagation period, we got the control of the website and started to fend off the DDoS attack. After 15 minutes, the DDoS attack was under control for the site, as our firewall solution was taking care of the attack.
As Sanjok was unhappy with his hosting provider, after a few days, he requested us to migrate his website. After thorough consideration of his business, we moved his website to our Managed WordPress Hosting platform.
“Never in my life, I was so panicked. I was too casual in terms of my business operations. Investment in the business is the first thing I consider nowadays and would suggest the same thing, to any business owners.
Vigorous IT Solution is the name I would recommend in terms of business. They helped me in a tense situation and helped to maintain my business reputation”.